Indy airport voted best in North America for 4th straight year

Passengers voted Indianapolis International Airport the best in North America for the fourth year in a row.

The annual survey by the Airports Council International asked users to rate 300 airports worldwide in 34 areas, including courteousness of airport staff, cleanliness, comfort and general atmosphere.

Michael Wells, airport board president, said the airport’s goals is to make customers comfortable

“It is crucial that we focus on meeting and exceeding passenger expectations in every way,” Wells said in a statement. “I have to thank our dedicated employees and business partners for working tirelessly to help us reach this incredible honor.”

Executive Director Mario Rodriguez said the secret was “Hoosier hospitality.”

“The secret formula is not the facility, not bricks and mortar,” Rodriguez said. “It is Hoosiers, the Hoosier work ethic.”

About 10,000 people work at the airport and seven million passengers a year fly in and out of it on 135 daily flights to 37 cities.

Call Star reporter John Tuohy at 317 444-6418 and follow on Twitter @john_tuohy.